Frequently Asked Questions
Are the cookies individually sealed?
Yes, each cookie is individually heat sealed.
How long do the cookies last?
USPS takes 2x longer to ship than UPS. Siganutre is required if shipping USPS and not required for UPS. The cookies will last 2-3 weeks on the counter if the bag is unopened. If you freeze right away what you will not enjoy in the first few days then the cookies will last several months in the freezer. We do not add any artificial preservatives to our cookies which shortens the shelf life.
Do you recommend putting the cookies in the refrigerator to keep fresh?
No, the cookies do best on the counter or in the freezer.
How long until the cookies arrive?
We bake and ship the cookies three days a week. From the time of shipping the cookies take the following shipping times.
UPS 2nd Day Express is the quickest delivery
- Hawaii 1-2 Days
- West Coast 2-3 Days
- MidWest 3-4 Days
- East Coast/ Canada/ Puerto Rico- 4-5 Days
- APO/AFO- 2-3 weeks (Up to 4 weeks)
USPS takes on average 1-2 Days longer then the above quoted times
Why is the first available shipping day so far away?
We are a small tiny bakery and limited to how many cookies we can make a day. Each small batch is hand rolled and not machine made. This is what makes our cookies special. This also can delay the order. When the shipping slots fill up our website will automatically roll over to the next available day with shipping slots open.
Is the price for one cookie?
Yes, Each cookie is about 6oz with the exception of the Half Baked which is 8oz. They are like mini cakes and very large. Each order is one giant cookie. They are shipped individually wrapped and will last 2-3 weeks on the counter 2-3 weeks if not in direct sunlight.
However, if you can get them in the freezer (not the refrigerator) freeze right away they will last months.
Where are you located on Maui?
Our kitchen is a commercial kitchen zoned only for wholesale and not retail traffic. Currently we have a kiosk inside of Maui, Pack and Ship that we stock fresh from our kitchen daily. It is temporally closed during the Covid 19 Pandemic and will remain closed until further notice. We are shipping only right now from our kitchen. For the safety of our customers and our staff we are social distancing and not fulfilling local pick ups at this time.
Do you do International Shipping?
We do ship to Canada through our website. We hope to open up additional International Shipping options by the end of the year.