Frequently Asked Questions
Are the cookies individually sealed?
Yes, each cookie is individually heat sealed in oxygen barrier bag.
How long do the cookies last?
The cookies will last 2-3 weeks on the counter if the bag is unopened. A great tip is to freeze right away, what you will not enjoy in the first few days and this will prolong the shelf life several months if put in the freezer.
Do you recommend putting the cookies in the refrigerator to keep fresh?
The cookies do best in the freezer or on the shelf. We do not recommend refrigerating them.
How long until the cookies arrive?
We bake and ship the cookies three days a week. From the time of shipping the cookies time varies by service selected, carrier and where they are shipping to
COVID-19 Shipping Delays- shipping times are estimates-
UPS to the mainland -2nd Day Express takes 3/4 business days
UPS Ground estimated shipping timelines are as follows:
-West Coast 3 Days
-MidWest 3-4 Days
-East Coast/ Canada/ Puerto Rico- 4-5 Days
USPS (Postal Service Priority Mail)
-West Coast 4-5 Days
-MidWest 5-6 Days
-East Coast/ Canada/ Puerto Rico- 7-10 Days
UPS is the fastest shipping method. USPS has had some delays due to during COVID-19 pandemic and can take up to 2 weeks.
In anticipation...We individually heat seal each cookie to keep fresh for three weeks so not to worry if cookies are a bit delayed.
Postal carriers are working hard and doing the best they can.
Why is the first available shipping day so far away?
We are a small tiny bakery and limited to how many cookies we can make a day. Each small batch is hand rolled and not machine made. This is what makes our cookies special. When the shipping slots fill up our website will automatically roll over to the next available day that has an open shipping avaialbity.
Is the price for one cookie?
Yes, each cookie is about 6oz with the exception of the Half Baked that is 8oz. They are like mini cakes and very large. Each order is one giant sized cookie. They are shipped individually wrapped and will last 2-3 weeks and out of direct sunlight.
However, if you can get them in the freezer (not the refrigerator) right away they will last months.
Where are you located on Maui?
Our kitchen is a commercial kitchen zoned only for wholesale and not retail traffic. Our kiosk that was previously located inside Maui, Pack n Ship permantly closed due to the pandemic. We are shipping only right now from our kitchen. For the safety of our customers and our staff we are social distancing and not fulfilling local pick ups at this time.
Do you do International Shipping?
We do ship to Canada through our website. We hope to open up additional International Shipping options by the end of the year. If you would like an order shipped internationally please email email@example.com
All of our cookies are made using high quality ingredients and to ensure freshness we individually heat seal each cookie in a high oxygen barrier bag. If you find that our cookies do not meet your standards please return unused/uneaten portion to the address below along with proof of purchase and we will gladly replace, exchange or refund your order for cookie bought directly from our kitchen on Maui. Cookies purchased at our partner locations; Waldorf Astoria Grand Wailea, Four Seasons Lanai, Saks Fifth Ave can not be guaranteed.